Privacy Policy

Who We Are

We are the data controller responsible for processing your personal information. Our website provides information about guided nature experiences, seal watching opportunities, and accessible rest stops for seniors at scenic locations including Kenmare pier and Garnish Bay. We take our responsibility to protect your data seriously and comply with all applicable data protection regulations.

Information We Collect

We collect various types of information to provide and improve our services:

• Contact information you provide through inquiry forms (name, email, phone number)
• Usage data about how you interact with our website (pages visited, time spent, device type)
• Technical information including IP address, browser type, and operating system
• Information from cookies and similar tracking technologies
• Feedback or reviews you voluntarily submit about our services

Legal Basis for Processing

We process your personal information on the following legal grounds: with your consent when you submit contact forms or subscribe to our services; for our legitimate interests in operating and improving our website and providing nature experiences; to fulfill our legal obligations; and to protect your vital interests. We only process data that is necessary for these purposes and do not use it for unrelated commercial activities without your explicit permission.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries about seal watching tours and nature experiences
• Improving our website functionality and user experience
• Analyzing website traffic and user behavior patterns
• Sending you updates about new experiences or seasonal activities (with your consent)
• Complying with legal obligations and protecting our rights
• Personalizing your experience on our website

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods are:

• Contact form submissions: retained for up to 24 months after your last interaction with us
• Analytics and usage data: retained for up to 14 months for performance analysis
• Cookie data: retained according to individual cookie settings, typically between 6 to 24 months
• Server logs: retained for up to 12 months for security and troubleshooting purposes
• Marketing consent records: retained for the duration of your consent plus 12 months afterward

After the retention period expires, we securely delete or anonymize your data. You may request deletion at any time subject to legal requirements.

Your Rights

You have the following rights regarding your personal information:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Correct any inaccurate or incomplete information
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Limit how we use your information
• Right to data portability: Receive your data in a structured format and transfer it elsewhere
• Right to object: Opt out of certain types of processing, including marketing communications
• Right to withdraw consent: Revoke any consent you have provided at any time

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. We use essential cookies for website functionality, analytics cookies to measure traffic and user behavior, and preference cookies to remember your settings. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. For more detailed information about our cookie practices, please refer to our separate Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server protocols, and regular security assessments. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. If you have concerns about a data breach, please contact us immediately.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, such as hosting providers and analytics services. These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your data. We may also disclose information when required by law or to protect our legal rights.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the relevant supervisory authority. For residents in Ireland, you may contact the Data Protection Commission (DPC), which is the independent authority responsible for enforcing data protection law. You can file a complaint directly with the DPC without needing to contact us first, although we encourage you to reach out to us to resolve any concerns.